How can I track whether an order was in fact delivered to a customer?

If a customer is not available to accept their Postmates delivery for non-perishable goods for any reason, our Postmates will attempt to return the items you (the merchant).

We’ve made identifying returned orders simple. From your Partner Dashboard, select ‘Home’ > ‘Deliveries’, then click or tap on any order to view the status. If an order was returned, it will display ‘Returned’ in under status.

If you have a return policy you’d like us to be aware of, reach out to the team so we can update our protocols.


How does Postmates handle undeliverable orders (a customer is not available to accept it)?

What should I do if a Postmate doesn’t return an order?