How can I track whether an order was in fact delivered to a customer?

If a customer is not available to accept their Postmates delivery for non-perishable goods for any reason, our Postmates will attempt to return the items you (the merchant).

We’ve made identifying returned orders simple. From your Partner Dashboard, select ‘Home’ > ‘Deliveries’, then click or tap on any order to view the status. If an order was returned, it will display ‘Returned’ in under status.

If you have a return policy you’d like us to be aware of, reach out to the team so we can update our protocols.

Related:

How does Postmates handle undeliverable orders (a customer is not available to accept it)?

What should I do if a Postmate doesn’t return an order?