What should I do if a Postmate doesn’t return an order?

If you were expecting to intercept returned items but have not yet received them from a Postmate, please submit a request with the order information so we can assist with locating the items or providing a payout.

If your request is specifically about an alcohol return, please contact us here


How does Postmates handle undeliverable orders (a customer is not available to accept it)?

How can I track whether an order was in fact delivered to a customer?