How do I get reimbursed for a canceled order?

We want to make sure you get paid for orders you prepare, even if they get cancelled. Now you can request reimbursement directly from your dashboard in just a few clicks:

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  • From the ‘Deliveries’ tab, select a canceled order

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  • Select ‘Request Reimbursement’, and select a reason from the dropdown.

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  • Submit, and you’re done!

Once a request is approved, you'll receive a confirmation via email. Adjustments are also reflected in your dashboard each week under ‘Payments’.

If you still have questions around receiving payments or need to update your banking information, please send us a request and we’ll help you get sorted.