Preparing an Order

When you confirm the Pickup Time for a new order, the order moves to the Preparing section. All of your orders in preparation are shown here, arranged by Pickup Time.

As soon as a Postmate is assigned to the order, their name, photo, and estimated time of arrival will be shown at the top of the order; this will help you hand off the order successfully.

Once an order is packaged and ready for pickup, press the Mark Items Ready button. The order will move to the Ready section, and we'll send your Postmate a notification that it's time to arrive. If your Postmate arrives before the order is ready, don't worry -- ask them to wait patiently inside.