Orders - What your staff needs to know

Preparing your staff for Postmates Partnership is a simple process designed to make your life easier! Please take a moment to notify your staff of the new Postmates Partner processes. Reminder: your partnership is not active until you sign into your Postmates Order Tablet. Once you do:

  • Postmates couriers will no longer pay in-store with a credit card or collect a receipt. Less time in line!
  • If you have a new tender button to track orders, train your staff on the process of ringing in Postmates orders.
  • Walk your staff through using the Postmates Order app and raising issues within the app using the 'Send Test Order' once you have logged in. 
  • Post the Merchant Support contact information in a visible place

With Postmates, handing off orders to the Postmate picking it up is easy. Your staff can follow a few simple steps:

  • Communicate orders to the kitchen as you normally would, for any other takeout order.
  • Postmates coming to pick up the orders will stand in line designated for picking up takeout orders, just like any other customer would.
  • Since all payment for orders is deposited directly into your bank account, no payment is needed at the register. Please instruct your staff to release the order without requiring payment.
  • To verify that the funds are authorized for your account, simply open your Partner Dashboard and tap or click: ‘Home’ > ‘Deliveries’.
  • You can view all order details from within the Partner Dashboard including the date, order number, and amount of each order.

If you still have questions, please send us a request. We're here to help!