The heart of any business is the staff, and we want to make sure they are ready for the Postmates partnership launch.
Please take a moment to notify your staff of the new Postmates Partner processes. Reminder: your partnership is not active until you sign into your Postmates Order Tablet. Once you do:
- Postmates will no longer pay in-store with a credit card or collect a receipt.
- If you have a new tender button to track orders, train your staff on the process of ringing in Postmates orders.
- Walk your staff through using the Postmates Order app and raising issues within the app using the 'Send Test Order' once you have logged in.
- Post the Merchant Support contact information in a visible place
- Partner Requests: partner-help.postmates.com
- Customers Requests: help.postmates.com