Receiving Orders

  • How do I view recent order history from my tablet?
    You can review recently completed orders anytime, directly from your tablet, in a few simple steps: Select 'Complete...
  • Maximum Pickup Times
    Max pickup times are set based on your category, historical prep times, and to provide the customer with the best ord...
  • Setting an order Pickup Time
    When a new order arrives in the Postmates Order App, you're able to specify exactly how long the order will take, and...
  • Preparing an Order
    When you confirm the Pickup Time for a new order, the order moves to the Preparing section. All of your orders in pre...
  • Raising Order and Item Issues
    Before setting a ready time, fully review the order before you begin preparing. If you notice you are unable to prepa...
  • How do I stop new Postmates orders?
    With the Postmates Order app you have  the ability to pause new orders from coming in. If the tablet is powered off, ...