When is payment authorized for each order?
Payment is authorized at the time the order is accepted and set with a prep time. If the order cannot be confirmed, w...
Do I still get paid if an order is canceled?
Payment for canceled orders can now be requested directly through your Dashboard.
Simply tap the "Reimbursable&...
Where does credit or adjustment information show up?
This information will appear under the ‘Payments’ tab in the Partner Dashboard once your payments have been released ...
What if I have discrepancies between my system and the weekly Postmates summary?
The direct deposit feature that comes with the Dashboard will deduct the commissions owed from the deposit before we ...
I have more than one location, how are my payments split?
Your Partner Dashboard can be expanded to see the full order history from each of your individual locations. Use the ...
At this time, we offer weekly deposits which are sent out every Tuesday.
When do I receive deposits?
Payments are submitted every Monday (excluding Holidays) for the previous 7 days sales and are deposited by Tuesday. ...
I am new to direct deposit payments. Is there anything I need to do to prepare for the transition?
Please keep in mind the following to ensure a smooth transition to direct deposit.
Train your staff on the new proce...
Where can I find my deposit information?
From the Home Screen, click on the ‘Payments’ tab, located to the right of the ‘Deliveries Tab’. Here you will see an...
Canceled order reimbursements
We want to make sure you get paid for orders you prepare, even if they get canceled. Now you can request reimbursemen...
What should I do if a Postmate doesn’t return an order?
If you were expecting to intercept returned items but have not yet received them from a Postmate, please submit a req...
How does Postmates handle undeliverable orders?
Our Postmates wait 5 minutes at the drop-off location for a customer to accept their order. If a customer is not avai...
How do I reconcile Postmates orders with my own transaction records?
You can view all order details from within your Dashboard, including the date, order number, and amount of each order...
Are there any fees associated with direct deposit?
Our banking service, Stripe, charges a .15 each transfer fee. This fee is per location, per weekly deposit. These fee...
How is commission charged?
Commission is charged on the pre-tax amount of the total product sold. The commission rate is based on the contract y...