Receiving Tablet Orders

  • Viewing your order history from your tablet
    You can review recently completed orders anytime, directly from your tablet, in a few simple steps: Select "Com...
  • Default Prep Time in the Merchant App
    Partners can now set a default prep time that will apply to all new incoming orders. From your Merchant App you can u...
  • Customer Pickup Orders - Tablet
    In your Tablet, you can view a breakdown of your orders. We have updated the app to show Customer Pickup and regular ...
  • Reporting incorrect prices
    Before setting a ready time, fully review the order before you begin preparing. If you notice a pricing discrepancy o...
  • Adjusting Pickup Times
    There are two easy ways to adjust the pickup time for an order. Right when you get a new order, before you confirm i...
  • How we determine pickup times
    We want prepping Postmates orders to feel like magic. That’s why our Order Pickup times are based on your store’s his...
  • Adding charges for customer instructions
    You can now add an extra charge for customer instructions on an order, or let us know that you can't honor them. Foll...
  • Maximum pickup times
    Max pickup times are set based on your category, historical prep times, and to provide the customer with the best ord...
  • Setting an order pickup time
    When a new order arrives in the Postmates Order App, you're able to specify exactly how long the order will take, and...
  • Preparing an order
    When you confirm the Pickup Time for a new order, the order moves to the Preparing section. All of your orders in pre...
  • How do I raise an issue with an order?
    Before setting a ready time, fully review the order before you begin preparing. If you notice you are unable to prepa...
  • Pausing or stopping new orders
    With the Postmates Order app, you have the ability to pause new orders from coming in. If the tablet is powered off, ...